- Odyssey Hair & Co.| Hair Extension Subscription| Refunds & Exchanges
Refunds and Exchanges
We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable. Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. We honor this for up to 30 days after purchase.
Hair must be in the original state the same as it was sent to you.
Not the style you were looking for and wanted to exchange to something else? No problem! Just send it back to us, and we will send out your requested style.
If the requested lengths change, we will have to adjust the cost of your order.
We do not refund shipping charges.
For altered products (bundles are unwrapped / extensions have been worn) all sales are final.
Contact Us with any question you may have about your potential return.
Exchanges will be made under reasonable circumstances for purchases that are not on sale. All exchanges are subject to shipping costs that are the responsibility of the sender. Click here to inquire about an exchange.
All hair or merchandise purchased on sale as well as accessories and products are final sale.